Vail Ranch Self Storage, Inc. is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions to self storage. If your questions are not answered here, please feel free to call us at 951-302-0204.

Question 1. What's the difference between office hours and gate hours?

The office hours are the hours of operation for the property when the managers will be available to assist you with your storage needs or moving and packing supplies. The office hours are Monday – Saturday 9:00am to 5:00pm. Office is closed on Sunday and all major holidays. The gate hours are the hours your rental unit can be accessed using your individual gate code. The facility gate hours are 7:00am to 7:00pm.

Question 2. When can I access my unit?

You can access your unit during regular gate hours 7:00am to 7:00pm. If you need access before or after the regular gate hours, we offer 24 hour access for an additional monthly fee. (Please note that payments made on delinquent accounts after storage facility business hours will not allow gate access or ensure over lock removal until the next business day).

Question 5. What is climate control?

Climate control is a feature that we offer at Vail Ranch Self Storage. Climate controlled units are cooled or heated to protect your stored belongings from the extreme temperatures.

Question 11. What are the payment terms?

We offer the convenience of Auto payment, which will automatically charge your Mastercard®, Discover®, Visa® or American Express® each month without additional fees. You can also pay with cash, check or credit card at our office, mail your check, or take advantage of your bank's online bill payment system for no extra charge. We also accept credit card payments through our website's secure online payment center.

Question 15. What sizes are available and how do I pick my size?

We offer a wide range of sizes to accommodate your storage needs. Vail Ranch Self Storage offers unit sizes ranging from 5x5 to 10x30. RV/ Boat storage sizes range from 12' to 43' spaces. We offer covered and extra wide spaces as well. If you need further assistance, ask one of our facility managers who are trained to assist you in this process.

Question 16. What is Wine Storage?

Wine Storage at Vail Ranch Self Storage combines the proper temperature, humidity and free flowing air to create the ideal environment to store, age and nurture wine.

Question 18. What are other services are offered at Vail Ranch?

Vail Ranch Self Storage has a full postal center offering UPS, FedEx and USPS. We sell shipping and mailing supplies and stamps. We specialize in custom packaging, fax/ copy, accept prepaid drop off packages, document shredding service and have a Notary Public onsite. We rent private mailboxes.